Frequently
asked questions

What is Critical.net?
Critical.net is an antifraud solution that secures your e-commerce business. Using data automation, Critical.net protects your business from any fraudulent or suspicious transactions. While we take care of the security of your business, you get to focus all your efforts on what really matters; increasing sales and offering the best customer experience.
How does fraud detection work?
The system is based on processes that automatically identify fraudulent activities. These processes are based on multiple tools; one example would be profile authentication, which allows you to verify the identity of customers visiting your online store.
What kind of data is used to prove that fraudulent activity is present?

To detect fraudulent behavior, we screen orders received by an e-commerce platform by using cutting-edge technology based on artificial intelligence. This technology analyzes and verifies user information from multiple data points, such as email address, IP location, issuing bank information, user online behavior information, and blacklisting or whitelisting databases among others.

Can you detect fraudulent activity internationally?
Yes. Despite the fact our solution is mainly geared towards helping e-commerce in Latin America, we are also able to detect fraud and suspicious behavior coming from users outside of the region.
Does Critical.net also work for small businesses?
Of course! Critical.net is designed for merchants in Latin America with small to medium-sized online companies that want to add maximum levels of security to their website with the aim of avoiding scams and improving their customer experience.
Before acquiring your services, can I get a demo?
Certainly. Please click here to set up a demo.
Which e-commerce platforms do you work with?
Critical.net has native extensions for WooCommerce, Shopify, Magento, and BigCommerce. We will soon launch a native extension for Prestashop, you can subscribe to our newsletter if you’d like us to notify you when it becomes available). Additionally, Critical.net offers API integration for any type of development. In addition, Critical.net offers API integration for any type of development.
I’m a developer and I would like to integrate your fraud detection solution into my online business. What should I do?
We have a complete developer's guide ready for you on our resources page. You can read it and let us know if you have any questions. You can also contact us directly.
Is it easy to integrate Critical.net with e-commerce platforms?
It’s very simple. Our extensions integrate effortlessly with the most popular e-commerce platforms in Latin America. Installation takes a few steps, you’ll be done in just a few minutes. The custom basic API, meanwhile, requires about two to four hours of developer work. Visit our user guides section for more information.
If I encounter any problem, who should I speak with?

We want your experience with Critical.net to be optimal. If you have a problem that you have not been able to solve yourself, don’t hesitate to contact us. One of our professionals can reach you immediately. We offer personalized attention to guarantee the best experience for each of our clients.

You can write to our chat or write to soporte@critical.net.

How much does the service cost?
Critical.net has several plans to fit your preferences and your specific business needs. Our basic plan starts at $29/month. You can see the costs of all our available plans right here.
Which payment methods do you accept?

You can subscribe for a monthly payment by debit or credit card (we accept Visa, American Express, and MasterCard) and through PayPal or Stripe.

Is it a monthly or yearly subscription?

Critical.net offers only monthly subscriptions for now.

How are payments credited?

The Critical.net subscription works through automatic monthly charges, ensuring your service is active every day of the year.

Can I subscribe to several plans within the same account?

At the moment, you can only subscribe to one plan per account. You can choose between the available plan options:

  • Economy
  • Entrepreneur
  • Commercial
  • Enterprise
  • Collaborative
However, if you are not satisfied with your first choice, you can easily switch plans afterwards.
How can I upgrade my plan?

You can view the available plans here. To update your plan, click on the one that interests you the most and follow the instructions you’ll be given.

Write to us at info@critical.com to initiate the change of your subscription.

¿Cómo puedo reducir el plan?

If you would like to reduce your plan, write to us at info@critical.net. Please keep in mind that the plan reduction will not take effect immediately, but will occur when the current plan expires. The new plan will be activated on the regular renewal date of your old plan.

Does the plan renew automatically?

Yes, the plan is automatically renewed when it expires. This is the system’s default setting and cannot be disabled.

.

When exactly does my plan automatically renew?

Automatic renewal will be activated one day before the expiration date, between 01:00 and 02:00 (GMT -6).

Can I cancel my subscription plan?

Yes, you may cancel at any time. 

Are my unused credits refunded?

If you cancel your plan, keep in mind that any unused credits will not be refunded.